FAQ's

Every person has a unique shape and build. Certain brands cater to a wide range of shapes and sizes while others cater to a more narrow range. With that being said, our clothing is definitely geared towards those who want the clothing to accentuate their physique by way of a slim-fit and contoured design.

The size chart available on every product page will be one of your best ways to determine the intended fit per size. In addition, the try-on haul video featured below each sizing chart description may be of help and also inform you of each garments' unique qualities and sizing.

The model pictured on every product page can also help aid you in narrowing down your preferred fit by referencing his measurements relative to your own. The model pictured is 6' 1" 186cm, 195 lbs with a 42" chest and 32" waist and is wearing a LARGE in all pieces.

Please note that all garments are designed to be TRUE TO SIZE but are stylistically form-fitting aka "slim-fit". If you are concerned about a slim-fit being too tight, consider going up one size. The shrink factor for all garments is relatively minimal if low heat dried (air dry recommended). If you find that "out of the package" your garment fits slightly loose and you'd prefer a marginally tighter fit– consider washing and drying on medium heat to make it more form-fitting.

To cancel an online order that you recently placed, please contact our Customer Service Department as soon as possible. We will make every effort to accommodate your request; however, keep in mind that our system is designed to fulfill orders as quickly as possible, as most orders are processed and shipped within hours of them being received, we cannot cancel or change an order once it has entered the shipping process.

In the event that your order has not been moved to our shipping department, and we are able to cancel your order before it is shipped, please allow 48 hrs before we can process a refund to your credit card.

We are only required to collect sales tax in the state of California. However, please note that you must inform yourself on your country's specific import policies for receiving international shipments. For example, some countries collect duty/tax/customs fees before they will release a shipment to the receiver (customer must pay).

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your online order is secure. SSL encrypts the transmissions from our eCommerce servers, as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Weston Jon Bouchér is proud to offer International Shipping options! Every shipment is unique, and each rate will vary depending upon the packages final destination. We have included a shipping rate calculator that can be found in your online shopping cart. To display this feature, simply add product to your cart and the calculator will appear at the bottom of the screen.

All duties associated with an International shipment are the responsibility of the purchaser/recipient. Please note that you must inform yourself on your country's specific import policies for receiving international shipment. For example, some countries collect duty/tax/customs fees before they will release a shipment to the receiver (customer).

If you are in need of shipping speeds beyond expedited shipping services, simply reach out to us at our support contact for additional info on carriers and associated costs BEFORE placing your order. You must consider that if you order after business hours on a Friday, your shipment will not be packed and shipped until the following business week.

Weston Jon Bouchér ships anywhere within the United States, including the U.S. Territory of Puerto Rico (PO Boxes are included). We are also proud to let you know that we will ship to any APO/FPO/DPO military address too!

HOWEVER, there are a few things that you should know about military addresses;

(1) United States Military addresses are still considered as "United States" shipments. Please be sure to select "United States" as your country when selecting from the dropdown feature (COUNTRY) in the online checkout. This dropdown feature will be found on the shipping address form.

***DO NOT SELECT THE COUNTRY THAT YOU ARE DEPLOYED TO!***

(2) Depending on whether or not your military address is designated AA, AE, or AP, you must select the appropriate title in the dropdown feature (STATE) of the shipping address form. Please see the examples below for reference;

AA = Armed Forces AmericasAE = Armed Forces EuropeAP = Armed Forces Pacific

To keep from marking up products to compensate for creating rush shipping services, most orders will be picked, packed and shipped every 2 business days. From Monday to Friday, orders placed before 1pm PST will often, not always, be processed and dispatched the same or following business day. Orders placed on Saturdays, Sundays or Federal Holidays will begin processing on the following business day.

PLEASE NOTE: Weston Jon Bouchér does not guarantee specific delivery times due to not being able to control what mail courier companies do once it has been dropped off. Shipping times are estimations and may vary depending on the time your order was placed or by the shipping carrier, once your order has been dispatched. HOWEVER... shipments from our warehouses have been known to arrive very quickly :)

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 5pm PST, your package will not ship until after the weekend (Weston Jon Bouchér ® offices are closed Saturday and Sunday). Although most orders are processed every 2 business days, please take order cut-off times (pm PST), weekends, and holidays into account when considering the shipping date.

EXCHANGE/RETURN POLICY

Weston Jon Bouchér is proud to offer FREE RETURNS! Once you've confirmed eligibility based on our RETURN POLICY, and would like to start a return, please click here: START A RETURN

If you have any unique questions, comments or concerns that you'd like to express to us regarding your order, please contact us at support@westonjonboucher.com, so that we can further assist you with your options.

Your message matters to us! Although it's likely that we will respond sooner, please allow up to 24 - 48hrs to hear from us. If you contacted us after 5pm PST on a Friday, please consider that we are closed on weekends and will respond in the order received on the next business day. You will be responded to regarding your matter, so we appreciate your patience and understanding. Thank you.

Be sure to follow us on social media to also stay informed on exclusive discount codes, new product releases, behind the scenes content and all brand-related announcements.

INSTAGRAM: @westonjonboucher

FACEBOOK: @westonjonboucher

With that being said, we'd love to see a photo of how great our line looks on you. So be sure to post your photo and tag us along with the following hashtags for a chance to be reposted on our accounts:

#westonjonboucher #howstyleshouldfeel

We value your input! Here's a few things that we'd love you to know in order to voice your thoughts. If you have already placed an order, in 14 days you'll automatically receive an email with an opportunity to provide an online review that once completed, will be posted to the related product page for us and other customers to see. Can't wait that long? Head to the related product page on our site and scroll to the bottom to write a review NOW.

Did your experience with our brand not meet your expectations? If so, before writing a potentially negative review, maybe there's still an opportunity to remedy the situation. Reach out to us at support@westonjonboucher.com.

Already done that and still not happy? Contact management at info@westonjonboucher.com.

Feel like expressing constructive feedback or suggestions about sizing or styles? Submit your thoughts to info@westonjonboucher.com. Please note that due to the volume of messages received, we cannot guarantee that you will receive a response to your suggestions and feedback. But we greatly appreciate it and will eventually review every message!

We do not currently have an official ambassador program in place, but if or when we do, we will announce it accordingly on our social media accounts as well as update our website as to how to inquire for consideration. As of right now, with the brand in it's infancy stages, all collaborations are on a case-by-case basis at the discrepancy of management based on previously established relationships.

In the meantime, we would absolutely love to see how great our line looks on you! With that being said, be sure to post your photo on social media and tag us with the following handle and hashtags for a chance to be reposted on our accounts:

INSTAGRAM: @westonjonboucher #westonjonboucher #howstyleshouldfeel

All our products are custom designed. With garments by way of cut and sew, no generic blanks or white label rebranding. Every piece is personally designed by Weston Jon Bouchér and bulk production of said designs are then produced by carefully selected and trusted manufacturers in China. In a sea of options, our manufacturers were hand-picked for having extremely high standards for the quality of work they produce. In turn, we are able to offer you, the customer, attainable luxury without the typical inflated designer markup costs.

At this time we do not have a walk-in location and strictly offer our products by way of our online store and related fulfillment/shipping warehouse based in the USA. If we expand in any way related to retail you'll be the first to know by way of our VIP Newsletter. Scroll down to the footer section of our site to join now.

If you received the ONE TIME ONLY email notification that your size had been restocked, but waited too long to order and now your size is out of stock again, simply repeat the "notify me" process (and be quick next time)! The automated email notification is a ONE TIME ONLY feature, and will only send you a notification once the stock has been adjusted. If we replenish the stock, and you wait too long to order, you will need to request another notification by clicking the link again.

Yes! When becoming a member of our VIP Newsletter, you'll instantly receive an email confirmation containing a discount code towards your first purchase. We also will send special codes periodically to our newsletter members that are related to various sales and promotions.

In addition, if you have placed an order with us, you should have received a note from us within your package containing a discount code to apply towards your next purchase.

Be sure to follow us on social media to also stay informed on exclusive discount codes and related announcements.

INSTAGRAM: @westonjonboucher FACEBOOK: @westonjonboucher

Absolutely! Every product on our website has a "notify me" feature. In the event that a particular size or product is temporarily out of stock, an EMAIL WHEN AVAILABLE link will appear on that product's details page. The link will be displayed in two situations;

(1) If a particular size is unavailable for the item that you are interested in, a small NOTIFY ME WHEN AVAILABLE link will appear to the right of the size selection area of the page, and directly above the SIZE CHART link. If you do not see this "notify me" link on the page it means that all sizes for that item are readily available for you to order.

(2) If any one of our products are temporarily out of stock in every size, a red button will appear at the top of the product's details page with the following text; "TEMPORARILY OUT OF STOCK/ NOTIFY ME WHEN AVAILABLE". If you see this button, it means that the item you are attempting to order is currently unavailable. You will also notice the the ADD TO CART button will disappear as well.

Click any one of these links/buttons to receive a ONE TIME ONLY email notification that will be generated once your size has been restocked. When you click the link, a window will appear and ask for your email address, along with the size that you are interested in. Once we replenish our inventory, an automated email will be sent to the address that was entered on the day you requested the notification.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from westonjonboucher.com.

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@westonboucher.com or by mail using the details provided below:

Weston Boucher, LLC
[Re: Privacy Compliance Officer]
Weston Boucher, LLC

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