Shipping policy
Weston Jon Bouchér ships anywhere within the United States, including the U.S. Territory of Puerto Rico (PO Boxes are included). We are also proud to let you know that we will ship to any APO/FPO/DPO military address too!
Please note that you must inform yourself on your country's specific import policies for receiving international shipment. For example, some countries collect duty/tax/customs fees before they will release a shipment to the receiver (customer must pay).
International shipments are restricted to select countries. Please contact Customer Support if you have any concerns. From Monday to Friday, orders placed before 1pm PST will often, not always, be processed and dispatched the same day. Orders placed on Saturdays, Sundays or Federal Holidays will begin processing on the following business day.
To track your order, please refer to your shipment confirmation email. Once your order is processed for dispatch, you will receive an email containing your tracking information. Please contact CUSTOMER SUPPORT if you have any concerns.
Damaged, Lost, or Stolen Orders?
If you added REDO Package Protection at checkout, please file a claim here for quick assistance with “in-transit” related issues. Orders that are lost/stolen after confirmed delivery is not covered by REDO. In this case we urge you to contact your local police department to report the theft of the parcel.
Redo Package Protection covers potential losses or damages during transit. This means that if a package is lost, stolen, or damaged during transit you can file a claim for reimbursement or replacement directly from our Returns Portal.
PLEASE NOTE: Weston Jon Bouchér does not guarantee specific delivery times. Shipping times are estimations and may vary depending on the time your order was placed or by the shipping carrier, once your order has been dispatched. We unfortunately cannot control all aspects of delivery once it's in the hands of a courier service. HOWEVER... shipments from our facility have been known to arrive very quickly :)