Refund policy
EXCHANGE/RETURN POLICY
Thank you for making us part of your wardrobe at Weston Jon Bouchér!We strive to ensure you’re satisfied with your purchase. If you purchased Package Protection, FREE RETURNS are included.
Return & Exchange Guidelines:
At Weston Jon Bouchér, we offer a 30-day return policy from the delivery date:
- First 14 Days (from delivery date): Full refund, exchange, or store credit available
- Day 15–30: Exchanges or store credit only. Refunds are not available after the initial 14 days.
To start a return please use our return portal HERE.
If you have any unique questions, comments or concerns that you'd like to express to us regarding your order, please contact us at support@westonjonboucher.com, so that we can further assist you with your options.
ITEM CONDITION
All Exchange or Return items must be unwashed, unworn, unused, and in their original condition. Any signs of damage, usage, stretching, body odor, deodorant stains, fragrance, deodorizing agents, pet hair, etc. will disqualify an item for either request (we spend a LOT of time with our products... we know the difference)
All Exchange or Return items must be unwashed, unworn, unused, and in their original condition. Any signs of damage, usage, stretching, body odor, deodorant stains, fragrance, deodorizing agents, pet hair, etc. will disqualify an item for either request (we spend a LOT of time with our products... we know the difference)
Items must be folded and repackaged neatly as to not arrive wrinkled. Do NOT carelessly stuff the garments in a shipping bag or box without folding. If you have a dryer with a quick steam refresh feature, consider utilizing it if you neglected to keep the item from becoming wrinkled after receiving. We also recommend using a lint roller just to insure no body hair or particles are carelessly left on the garment.
If an Exchange or Return request is denied for any reason, our Support Team will assist you further in completing a transaction for the cost of return postage to ship your item(s) back to your address.
We sincerely appreciate your understanding!
If an Exchange or Return request is denied for any reason, our Support Team will assist you further in completing a transaction for the cost of return postage to ship your item(s) back to your address.
We sincerely appreciate your understanding!
EXCHANGES
We do not process direct exchanges of our products. This allows us to maintain accurate inventory, while providing you a flexible option regarding your exchange in a timely manner.
If you would like to exchange your item(s), please click START A RETURN to request an exchange. We ask that you DO NOT ship any items to our facility without first receiving approval from us. This will ensure that you do not experience any delays with your exchange. An exchange address will be provided to you by our Support Team.
After our Support Team has confirmed your exchange request, and we have received your item(s) for exchange, you will be notified of approval based on it's condition and sent the requested exchange item. If it is not in stock at the time, it will be sent once a restock arrives. We will contact you if there is a restock delay beyond 2 weeks.
After our Support Team has confirmed your exchange request, and we have received your item(s) for exchange, you will be notified of approval based on it's condition and sent the requested exchange item. If it is not in stock at the time, it will be sent once a restock arrives. We will contact you if there is a restock delay beyond 2 weeks.
*Please note that UNDERWEAR, SALE & CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.
RETURNS
Item(s) must have been purchased from westonjonboucher.com within 30 days of Refund request.
If you would like to return your item(s), please click here to START A RETURN. We ask that you DO NOT ship any items to our facility without first receiving approval from Support. This will ensure that you do not experience any delays with your return.
After our Support Team has confirmed your return request, you will be provided with TWO options;
RETURN DUE TO ITEM ARRIVING DEFECTIVE OR DAMAGED
RETURNS
Item(s) must have been purchased from westonjonboucher.com within 30 days of Refund request.
If you would like to return your item(s), please click here to START A RETURN. We ask that you DO NOT ship any items to our facility without first receiving approval from Support. This will ensure that you do not experience any delays with your return.
After our Support Team has confirmed your return request, you will be provided with TWO options;
RETURN DUE TO ITEM ARRIVING DEFECTIVE OR DAMAGED
1. Returning for a REFUND or EXCHANGE
Once customer-supplied defective or damaged garment media (emailed photos) are approved by our team, depending on your choice, an exchange or refund for the item(s) will be returned to the card used at the time of your online purchase minus original shipping charge(s). Once a refund is processed, it may take additional 1-3 business days for the transaction to post to your account, depending upon your card issuing bank.
2. Returning for a STORE CREDIT
Once customer-supplied defective or damaged garment media (emailed photos) are approved by our team, the cost of item(s) will be applied to an online gift card and emailed directly to you. Original shipping charge(s) will not be included.
- *RETURN FEE: FREE (we will email you a printable return label).
Click here to START A RETURN
Once we receive your item(s), our team of professionals will perform an inspection to ensure that the returned item(s) meet our ITEM CONDITION policy (see above) before any one of the two return options above are processed.
*Please note that UNDERWEAR, SALE & CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.
INTERNATIONAL RETURNS
INTERNATIONAL RETURNS
If you are one of our International customers, please reach out to support@westonjonboucher.com for further assistance. We would be more than happy to assist with an International Return request, but will require our International customers to be responsible for shipping any item(s) to our facility to begin the Return process. Currently, we do not have a way to email a printable return label for International addresses.
We apologize for this inconvenience, but appreciate your understanding.
*Please note that UNDERWEAR, SALE & CLEARANCE item(s) will not qualify for Exchange or Return, and are considered FINAL SALE at the time of purchase.